SERVICE

Lalee Rugs: Our Services from Start to Finish

One of the biggest reasons our team at Lalee Rugs wanted to start our bold new business was the recognition that Aussies were rarely able to enjoy a premium, quality customer service experience when buying rugs online.

Too often businesses would be vague or have missing information on their website. Enquiries would go unanswered and customers would be left frustrated by all the headaches involved in just trying to buy a rug!

We’ve always prided ourselves on doing things differently in the rug business, and that’s why when it comes to our services we knew it was essential to put forward a clear-cut run down of what we do.

Free styling advice

Are you stuck deciding on what rug will be perfect for your home? At Laleerugs our design experts offer free advice to help you choose the colour, design and size that best matches with the set-up of your home so you can finally complete the missing piece of the puzzle.

Simply message us on Facebook and our design expert will be there to help!

https://www.facebook.com/LaleeDesignerRugs/?ref=settings

 

How We Deliver

Once your order is placed the process begins in dispatching your rug to you. If it is a business day our team will be on deck and on the move with your order right away. If it’s a weekend or public holiday there will be a slightly longer wait, but first thing the next business day the wheels will be in motion!

First, your rug is obtained from our storage centre and given a final quality check to ensure the rug we dispatch to you is in a beautiful and pristine condition (they always are, but we’re happy to do a quality check just the same!).

Then we arrange for collection by selected couriers who we have partnered with, with all delivery times quoted by our courier forwarded on to you so you know when to expect your rug.

While delivery times vary depending on your location, we find delivery to major metropolitan areas usually occur within 2-3 business days after purchase. Rural areas can take longer depending on where you live, but do usually arrive within 5-7 business days.

It’s also important to keep in mind some couriers have post code exclusions. If you find this is the case please contact us and we can look to arrange another method for delivery to you.

Once your rug is dispatched you should receive notification it is now with the courier, and a tracking number to follow its progress as it makes its way to you. And that’s that!

Where We Deliver

We offer free delivery to all major metropolitan areas across Australia, including all state and territory capitals. Simple as that.

If you live in a rural area, we advise you consult the checkout page when placing your order for a calculation of what delivery fees may be applied.

In certain circumstances given the rapid rate of growth many Australian cities have been seeing, areas that were once classified as rural may now actually be deemed in the metropolitan area of a nearby city - and that may actually mean free shipping for you! See Our Rugs and Team on Show!

As well as our online store we’re delighted to maintain a brick and mortar presence for any of our valued customers who wish to visit and browse our range in person.

Whether you are looking to buy your 1st rug or your 100th rug from us, it’s always a pleasure for our team to meet you and serve you in person.

Our address is 21E/ 1345 The Horsley Dr Wetherill Park NSW 2164, and our hours of operation are as follows:

Monday - Saturday: 09:00 - 17:00

Saturday: 09:00 - 17:00

Sundays: By Appointment

Delivery exclusions


We cannot deliver to the following postcodes due to courier restrictions. We apologise for any inconvenience caused.

800, 801, 803, 804, 810, 811, 812, 813, 814, 815, 820, 821, 822, 828, 829, 830, 831, 832, 834, 835, 836, 837, 838, 839, 840, 841, 845 ,846, 847, 850, 851, 852, 853, 854, 860, 861, 862, 870, 871, 872, 873, 880, 881, 885, 886, 906, 907, 909, 2898, 2899, 4183, 4184, 4481, 4482, 4486, 4487, 4488, 4489, 4490, 4491, 4492, 4493, 4700, 4741, 4801, 4802, 4803, 4807, 4816, 4819, 4828, 4829, 4830, 4871, 4873, 4874, 4875, 4876, 4890, 4891, 4895, 6161, 6207, 6208, 6209, 6210, 6211, 6213, 6214, 6215, 6218, 6220, 6221, 6223, 6224, 6225, 6226, 6227, 6228, 6229, 6230, 6231, 6232, 6233, 6236, 6237, 6239, 6240, 6243, 6244, 6251, 6252, 6253, 6254, 6255, 6256, 6258, 6260, 6262, 6271, 6275, 6280, 6281, 6282, 6284, 6285, 6286, 6288, 6290, 6302, 6304, 6306, 6308, 6309, 6311, 6312, 6313, 6315, 6316, 6317, 6318, 6320, 6321, 6322, 6323, 6324, 6326, 6327, 6328, 6330, 6331, 6332, 6333, 6335, 6336, 6337, 6338, 6341, 6343, 6346, 6348, 6350, 6351, 6352, 6353 ,6355, 6356, 6357, 6358, 6359, 6361, 6363, 6365, 6367, 6368, 6369, 6370, 6372, 6373, 6375, 6383, 6384, 6385, 6386, 6390, 6391, 6392, 6393, 6394, 6395, 6396, 6397, 6398, 6401, 6403, 6405, 6407, 6409, 6410, 6411, 6412, 6413, 6414, 6415, 6418, 6419, 6420, 6421, 6422, 6423, 6424, 6425, 6426, 6427, 6428, 6429, 6430, 6431, 6432, 6433, 6434, 6436, 6437, 6438, 6440, 6442, 6443, 6445, 6446, 6447, 6448, 6450, 6452, 6460, 6461,6462, 6463, 6465, 6466, 6467, 6468, 6470, 6472,, 6473, 6475, 6476, 6477, 6479, 6480, 6484, 6485, 6487, 6488, 6489, 6490, 6501, 6502, 6503, 6504, 6505, 6506, 6507, 6509, 6510, 6511, 6512, 6513, 6514, 6515, 6516, 6517, 6518, 6519, 6521, 6522, 6525, 6528, 6530, 6531, 6532, 6535, 6536, 6537, 6556, 6558, 6560, 6562, 6564, 6566, 6567, 6568, 6569, 6571, 6572, 6574, 6575, 6603, 6605, 6606, 6608, 6609, 6612, 6613, 6614, 6616, 6620, 6623, 6625, 6627, 6628, 6630, 6631, 6632, 6635, 6638, 6639, 6640, 6642, 6646, 6701, 6705, 6707, 6710, 6711, 6712, 6713, 6714, 6716, 6718, 6720, 6721, 6722, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6751, 6753, 6754, 6758, 6760, 6762, 6765, 6770, 6798, 6799.

 

Contact Us Anytime

If at any time throughout your order you have any questions or concerns we invite you to contact us via 1300 001 247 or enquiries@laleerugs.com.au. We are always ready to hear from our valued customers and always strive to ensure your satisfaction with Lalee Rugs is 100%.